VIP Account Manager (iGaming)

Job description

We are looking for an experienced VIP Manager to work with premium players in an online casino.

Responsibilities:

• Manage and grow the VIP client portfolio.

• Provide personal support and high-level service to VIP players.

• Analyze user behavior and prepare personalized offers.

• Coordinate with payments, risk, and CRM teams.

• Participate in creating VIP campaigns, bonus programs, and special promotions.

Requirements:

• Experience in the iGaming industry (VIP, Support, CRM, Retention).

• English B2, both written and spoken.

• Understanding of player behavior analytics and segmentation.

• Strong communication skills, customer focus, ability to work under pressure.

Work schedule:

• 5/2

• Shift 1: 08:00–16:00

• Shift 2: 16:00–00:00

• Shift 3: 20:00–04:00

We offer:

• Work in an international team.

• Remote work.

• Competitive salary and performance bonuses.

• Opportunities for professional growth.

• Paid vacation and sick leave.