VIP Customer Support Representative

Job description

Hi!

We're excited to introduce you to Softsich!

We are looking for an energetic and client-oriented VIP Support Agent who will become a trusted partner to our most valuable customers. If you're great at building trust, offering personalized solutions, and delivering premium service - this role is for you!

Key Responsibilities:

- Providing excellent customer service via online chat and email.

- Handling customer inquiries, including questions related to registration, bonuses, transactions, and other technical aspects.

- Supporting customers in resolving issues and conflict situations through effective communication and finding optimal solutions.

- Ensuring high-quality service in full compliance with internal procedures and service standards.

- Additionally motivating customers to make deposits and increasing brand retention.

Our Ideal Candidate Has:

- 1+ year of experience as a VIP Customer Support Representative in the marketing industry.

- English level: Upper-intermediate+

- Experience using CRM tools such as LiveChat, Zendesk, Freshdesk, Intercom, or similar.

- Understanding of the marketing industry - basic knowledge of game rules, bonus systems, technical features, and responsible gaming principles.

- Strong problem-solving skills - the ability to analyze situations and quickly find effective solutions for customer issues.

- Excellent communication and teamwork skills.

- A high sense of responsibility and the ability to thrive in a fast-paced environment.

What we offer:

- Flexible schedule and freedom to choose your work format: remote or from our offices in Kyiv or Warsaw.

- 24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations - in progress).

- A team where it’s easy to ask questions, learn, contribute, and be yourself.

- Coverage for professional events, training, and certifications.

- Team buildings, birthday gifts, and a community that truly cares.

- Zero business ties with the aggressor country - and we’re proud of that.

Send us your CV now to learn more!