VIP IT Support Analyst

Job description

We are seeking for a senior, hands-on role responsible for the complete technology environment of a CEO, executive team, and their families across 5+ private residences and 6+ offices in EMEA and Singapore. The role requires full ownership of IT infrastructure, devices, connectivity, and physical security technology ensuring guaranteed continuity under any operational conditions.

Duties and Responsibilities:

- Maintain seamless, continuously validated technology environments across all locations: laptops, tablets, mobile devices, monitors, AV equipment, and Zoom Rooms. Deliver expert support for Microsoft 365, Teams, Zoom, Windows, macOS, and mobile devices.

- Design, deploy, and manage multi-site network infrastructure including LAN/WAN, managed switches, Wi-Fi, firewalls, and network segmentation.

- Configure and support satellite connectivity (Starlink) for maritime and remote locations.

- Manage physical security technology: CCTV, IP cameras, NVR systems, and access control across all managed properties.

- Provide on-demand support to executive family members on personal devices and home office setups.

- Handle physical setup and installation of technology equipment at residences and ensure fully operational, secure technology setups during business travel — including hotels, vehicles, and yachts.

- Manage all IT assets across locations: device inventories, software licenses, and subscriptions, with proactive refresh cycles.

- Implement and maintain cybersecurity controls appropriate to high-value individuals: endpoint protection, MDM, firewall configuration, anti-malware, and secure VPN.

- Conduct proactive testing of all equipment and conferencing systems ahead of meetings and events.

- Maintain current documentation of system configurations, operational procedures, and issue resolutions across all locations.

- Be available on-call for urgent support outside business hours under a structured on-call arrangement.

Qualifications and Experience:

- Proven experience providing direct IT support to C-suite or VIP principals with personal accountability for their technology environment.

- Hands-on network engineering competency: routing, switching, Wi-Fi, firewall management, VPN, and multi-site WAN.

- Proficiency in Windows, macOS, iOS, Microsoft 365, and Zoom. Ability to quickly learn new technologies and software stacks.

- Practical experience with Starlink or equivalent satellite connectivity platforms.

- Familiarity with physical security systems: IP CCTV, NVR/DVR, and access control.

- Solid understanding of endpoint security, backup, and recovery in high-value individual contexts.

- Ability to own technical problems end-to-end without reliance on external vendors for routine issues.

- Fluency in English required; German, Russian, or Turkish is an advantage.

- Demonstrated discretion and professionalism in confidential personal and executive environments.

Travel and Other Requirements:

- Frequent international travel required, including on short notice; valid passport mandatory.

- Primary travel destinations: Singapore, Germany, Italy, Switzerland, Turkey, Serbia, Bulgaria.

- Must pass comprehensive background screening as a condition of employment — including criminal record check and professional references — conducted in accordance with applicable law.

- Five-year contract with renewal options.

What we offer:

- Competitive salary.

- Comprehensive health insurance.

- Choice of equipment ( i.e. laptop, monitor, etc).

- Flexible working schedule.

- International company with large-scale projects and global clients.

- Community of passionate experts to exchange knowledge and expertise with.

- Opportunity to contribute to the better future of education together with a friendly and open-minded team.