VIP Manager

Job description

🚀 VIP Manager | iGaming | Remote

We are looking for an experienced VIP Manager to join our rapidly growing iGaming platform. This role focuses on building and maintaining long-term relationships with high-value players through personalized communication, data-driven retention strategies, and creative promotional campaigns.

🎯 Key Responsibilities

• Communicate directly with VIP players via messengers and outbound calls.

• Analyze player behavior and preferences to personalize offers.

• Create promotional activities and special campaigns based on player segmentation.

• Maintain accurate offer-tracking documents.

• Collaborate with CRM, Payments, Risk, and Marketing teams on VIP campaigns.

• Contribute ideas to improve the VIP retention strategy and product.

✅ Requirements

• 3+ months of experience in iGaming in VIP, Retention, or related roles.

• Proven experience with chats, messengers, and outbound calls.

• Strong understanding of VIP promotions, including deposit bonuses, no-deposit bonuses, personal campaigns, and promotional activities.

• Confident user of Excel or Google Sheets for segmentation, analysis, reporting, and offer tracking.

• English — C1.

• Ability to work in a fast-paced environment with continuous feedback.

💡 Key Skills

• VIP player profiling and behavioral analytics.

• Retention campaign planning and personalized offer creation.

• Data-driven decision-making.

• Strong spreadsheet skills ( Excel / Google Sheets, formulas, segmentation, KPI tracking).

• Good understanding of iGaming products, including slots, bonuses, wagering, and retention mechanics.

💼 Why Join Us?

• Work on a new, rapidly growing global product.

• Freedom to create and test creative VIP retention campaigns.

• No micromanagement — we focus on results, KPIs, and smart decision-making.