WFH - Bilingual Customer Service Representative (English and Spanish)

Job description

About Us

At UNIFIN, INC. we are passionate about building innovative digital solutions that make a difference. As a growing tech company, we value creativity, collaboration, and continuous learning.

Job Description - Customer Service Representative

The Customer Care Representative is responsible for handling inbound and outbound calls in a call center environment. This role serves as the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring customer satisfaction in a timely and professional manner.

Key Responsibilities:

- Interact with customers via phone, email, and in-person to address questions, concerns, and service requests.

- Assist customers with payments, renewals, cancellations, and other policy- related needs.

- Resolve customer issues and complaints promptly while maintaining a professional and positive attitude.

- Provide accurate information regarding company products, services, and policies.

- Document customer interactions and maintain detailed records.

- Collaborate with team members to achieve departmental goals and service standards.

- Maintain high levels of customer satisfaction in very interaction.

Qualifications:

- Bilingual (Spanish/English) strongly preferred.

- At least 2 years or more Customer Service Experience (BPO setup)

- Excellent verbal and written communication skills.

- Strong problem-solving skills with the ability to remain calm in difficult situations.

- Customer service experience required, insurance industry experience is a plus.

- Good organizational skills.

- Team-oriented, dependable, and professional.

- Ready for full time position and flexible to shifting schedule.

When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.

Do you think you fit all of this? Click the apply button now!