WFH Sr. Network and Systems Administrator - #35234

Job description

- Serve as senior escalation point for complex customer and help desk issues, ensuring timely resolution

- Lead infrastructure monitoring and reporting on health, traffic, performance, vulnerabilities and trends to management

- Evaluate and optimize existing systems to improve efficiency, scalability, and reliability

- Design and document workflows, system diagrams, and operational processes for IT and business alignment

- Architect solutions that balance innovation with financial and resource constraints

- Plan and implement enterprise network security, including firewall management, VPN configuration, host security, file permissions, and system integrity

- Manage user lifecycle including provisioning, de-provisioning, and access control across systems

- Provide technical guidance to help desk, NOC and Engineering teams

- Lead onboarding and IT orientation for new employees, ensuring smooth integration into company systems

- Drive innovation by researching, testing, and implementing new technologies to keep the company competitive

- Quote and scope client hardware requirements and projects.

- Creatively problem solve within the bounds of available financial resources

Requirements

- Degree in related field or equivalent applicable work experience

- 5+ years of progressive experience in network and systems administration, including help desk escalation and infrastructure support

- Experience with Firewalls: Sophos, Cisco Meraki, Fortinet, Unify

- Expert-level knowledge of Active Directory, Enterprise domain controllers, and group policy management, Microsoft Azure, DNS, Microsoft Integrations, Office 365, and hybrid cloud environments

- Deep understanding of network security, firewalls, VPNs, Routers, WAN/LAN, ACL, intrusion detection/prevention, and endpoint protection

- Extensive experience with enterprise-scale software deployments, patch management, and automation frameworks

- High proficiency in PC systems, enterprise applications, and IT management tools

- Excellent communication skills with the ability to translate technical issues into business impact for stakeholders

- Commitment to continuous learning and staying current with emerging technologies

Preferably with knowledge in the following tools:

- Microsoft 365: Admin Center, Exchange, Azure, Identity, etc.

- RMM: NinjaOne, n-central, Datto, etc.

- Backup: Cove Data Protect, Commvault, NinjaOne Backup

- Patching: Microsoft OS Patches, 3rd party Software Patch

- Network Monitoring: Auvik, ConnectSecure, Solarwinds

- AI tools: Base 44, Claude,

Advantageous Experience/Skills:

- SolArc experience

- Advanced PowerShell scripting skills with proven experience in automation

- Preferably with IT Certifications (Microsoft, Cisco etc.)

- Hospitality industry experience