Work & Travel in Portugal (Fully Remote Job with Accomodation from the Day 1)!
Remote - Portugal · 2026-09-23
Job description
Job Title: Customer Support Representative (Italian -speaking)
Project: POS System Solutions
Department: Customer Service
Start Date: 4th September 2025
Location: Porto (Remote in Portugal)
Job Overview
We are looking for a passionate and dedicated Customer Support Representative (Italian-speaking) to join our POS System Solutions team. In this role, you will be the primary point of contact for our customers, delivering outstanding support for a leading POS (Point-of-Sale) platform. If you're motivated by helping people and thrive in a tech-savvy, fast-paced environment, this is your opportunity.
Key Responsibilities
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Deliver exceptional customer service to Italian-speaking users via phone, email, and chat.
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Handle inquiries related to POS system functionalities, hardware setup, troubleshooting, and account-related issues.
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Maintain accurate documentation of customer interactions in the CRM system.
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Work collaboratively with technical teams to escalate and resolve complex cases.
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Meet performance KPIs and SLA targets set by the client.
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Stay up to date on product knowledge and process updates.
Work Schedule
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Shifts: Monday to Sunday between 08:00 and 19:00 (rotational shifts).
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Occasional late shift extension to 21:00 may be required (note: hasn't occurred since launch).
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Days Off: 2 rotating days per week.
Compensation and Benefits
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Base Salary: 1000 gross per month (paid 14 times per year)
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Performance Bonus: 50 gross per month (paid 12 times per year, based on performance KPIs)
Relocation Package
For Candidates Relocating from Outside Portugal:
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Temporary Accommodation: Room in a shared apartment (12 months max) 280/month, all utilities included (deducted from payslip)
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Flight Reimbursement: Up to 400 (Economy class) after 6 months of contract
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Initial Accommodation: Hotel for up to 28 days, depending on project needs
Requirements
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Fluent in Italian (C1+) both written and spoken
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Good English skills (B2)
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Excellent communication and interpersonal skills
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Experience in customer service or technical support is a plus
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Ability to work independently and adapt in a dynamic environment
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Comfortable working remotely and using digital collaboration tools
Remote Work
This is a remote role open to candidates residing anywhere in mainland Portugal. We provide relocation assistance as described above for those moving from abroad or qualifying from within Portugal.