Work in Portugal - Customer Care/Italian Market (Remote Job with Accomodation)!)

Job description

Want to Relocate to Portugal?

We are looking for Italian -speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Customer Support Representative

Location: Remote in Portugal

Market: Italian -Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

- Respond to customer requests via email, chat, contact forms, and calls

- Handle support tickets related to general queries, refunds, or incomplete services

- Call users to speed up case resolution and improve communication

- Perform back-office tasks that may involve outbound calls

- Conduct outbound calls to promote products, collect feedback, and support customer success

- Maintain accurate records using CRM tools

- Achieve performance goals and respect deadlines

- Provide operational feedback and escalate cases when needed

Salary Package With & Without Accommodation

Whats Offered

- Salary: Up to 1,000 + performance & complexity bonus gross/monthly (14 salaries per year)

- Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option:

Studio apartment in a company shared building for up to 12 months

Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

- 40 hours/week + 1 hour lunch break

- 22 vacation days per year

- If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!